Services Offered

Do you offer customized pet care services?
Yes, we can tailor our services based on your pet’s specific needs and preferences. Please let us know your requirements when booking.

How do I book a service?
You can book our services through our website, by emailing us, or by giving us a call.

What is the cancellation policy?
Cancellations should be made as early as possible. Specific terms and any associated fees will be outlined at the time of booking.

Pricing and Payments

What payment methods do you accept?
We accept various payment methods including PayPal, Venmo, Zelle, Check, or Cash (cash payments must be given directly to All Paws In LLC management.)

Safety and Trust

Are your staff trained and certified?
Yes, our team members are trained and certified in pet care to ensure the highest level of service and safety for your pet.

How do you ensure the safety of my pet?
We follow strict safety protocols and have emergency procedures in place. Your pet’s well-being is our top priority.

Can I meet the pet sitter/walker before booking?
Yes, we offer a complimentary Meet and Greet where you can meet the sitter, discuss your pet’s needs, and address any questions.

Can the client schedule directly through the sitter?
No, all visits must be scheduled through the All Paws In LLC office for the safety of your pet. We use a sophisticated scheduling system to ensure that every visit is properly managed and no pet is overlooked. If a client schedules directly with a sitter and the sitter fails to inform the office, we won’t have the necessary oversight to ensure the visit is completed as planned. Consequently, All Paws In LLC will not be liable for any issues arising from unsanctioned scheduling, and insurance coverage may not apply in such cases.

Pets and Requirements

Do you have any breed restrictions?
No specific breed restrictions apply. However, please inform us of any special needs your pet may have.

What vaccinations are required?
For in-home pet sitting services, we require all cats and dogs to be up to date on rabies vaccinations. Additionally, dogs should be current on DHPP, and cats should have FVRCP vaccinations. For boarding and daycare services, dogs must be up to date on rabies and DHPP.

Do you administer pet medication?
Yes, we do. There’s no additional charge for administering oral medication or insulin. Please ensure that enough time is booked for us to properly and safely medicate your pet.

Why should a pet owner use an in-home boarder?
An in-home boarder offers a comfortable alternative to traditional kennels by providing your pet with a home environment, typically in someone else’s private residence. This setting helps reduce stress, as pets are in a more familiar and less chaotic environment. They also benefit from personalized care, a consistent routine, and avoid the potential health risks associated with kennels.

Do you offer pet sitting on holidays?
Absolutely! Holidays are a popular time for pet sitting, and we usually fill up 3-4 weeks in advance. To secure your spot, we recommend booking as soon as your travel plans are confirmed. Many clients reserve their holiday pet sitting 2-4 months in advance, so early booking is encouraged.

Booking and Scheduling

How far in advance should I book a service?
We recommend booking as early as possible, especially for holidays and peak times, to ensure availability.

Can I schedule recurring services?
Yes, we offer options for regular, recurring services. Please contact us to set up a schedule that works for you and your pet.

Do you guarantee specific visit times?
While we strive to meet your preferred time, exact visit times cannot be guaranteed. However, for pets requiring medications, medical treatments, or other special care, we will do our best to adhere to a specific schedule. Please inform us if your pet has particular timing needs, and we will make every effort to accommodate them.

What if our travel plans change and we are away longer than expected?
Your pet’s safety is our top priority. If your plans change and you’ll be away longer than anticipated, please inform us as soon as possible so we can ensure your pet continues to receive the care they need.

Technology and Online Features

How do I use the online booking system?
Detailed instructions for using our online booking system can be found on our website.

Do you have a mobile app?
Currently, we do not have a mobile app. All bookings and communications can be managed through our website or by contacting us directly.

How do I track my pet’s service?
We provide updates and check-ins based on the service you select. You can request real-time updates during your pet’s care.

Customer Support

What if I have an issue with my service?
If you experience any issues, please contact us immediately so we can address and resolve the matter promptly.

How do I give feedback?
We welcome your feedback through our website, email, or by phone. Your input helps us improve our services.

What is your privacy policy?
We are committed to protecting your personal information. Please review our privacy policy on our website for details.

Do you have terms and conditions?
Yes, our terms and conditions outline the rules and expectations for using our services. Please read them on our website.